Customer Support Reps - AI Training - Jacksonville, US

Role overview Use hands-on customer service experience to help train and assess AI systems. Tasks focus on judging the accuracy, clarity, and empathy of AI support content, and creating realistic customer scenarios to uncover gaps. Work is offered as paid tasks after a short skills assessment; some tasks require an uninterrupted hour, while many are shorter.

Responsibilities - Review AI-generated support replies for factual accuracy, helpfulness, and appropriate tone. - Create sample tickets and conversations, including difficult or unusual customer situations. - Check draft FAQs and response templates for correctness and ease of use. - Label tone and sentiment, noting when a response is empathetic, professional, or robotic. - Compare outputs with customer support quality standards and identify errors in logic or detail.

Requirements - Professional experience in high-volume customer support, technical support, or client success. - Strong written English and the ability to adapt wording to different customer needs. - Skill in calming challenging interactions and explaining technical or billing troubleshooting step by step. - Fast, accurate typing and the ability to find relevant information across multiple sources. - Careful attention to factual accuracy, logic, and tone. - A PayPal account to receive payment.

Nice to have - Additional language skills, especially for reviewing translations and localized support. - Familiarity with customer service platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; team communication tools; and knowledge bases such as Confluence, Notion, or Guru.

Benefits and work setup Tasks can be completed remotely with flexible hours. Payment varies by task; the listing says some researchers offer up to $30 per hour. Applicants complete a 10–15-minute assessment before being invited to participate.