Customer Support Reps - AI Training - Dallas, US

Role overview Use professional customer support experience to help train and assess AI systems. Work is task-based and focuses on whether automated service interactions are accurate, clear, helpful, and appropriately empathetic. A short skills assessment is part of the onboarding process; selected participants complete paid evaluation tasks, some of which require an uninterrupted hour.

Responsibilities - Review AI-generated support replies for factual accuracy, clarity, helpfulness, and consistency of tone. - Create realistic customer tickets and conversation scenarios, including difficult or unusual cases. - Check AI-written help articles and response templates for technical correctness and ease of use. - Label the tone of responses, noting whether they sound empathetic, professional, or impersonal. - Compare model outputs with customer support quality standards and identify subtle issues.

Requirements - Experience in high-volume customer support, technical support, or client success. - Strong written English and the ability to adapt wording to different customer needs. - Skill in calming difficult interactions and explaining technical or billing solutions step by step. - Fast, accurate typing and the ability to find information across multiple sources. - Close attention to errors in logic, tone, and factual accuracy. - A payment account for receiving task earnings.

Nice to have - Fluency in additional languages, especially for reviewing translated or localized support. - Experience with customer relationship or helpdesk systems, team communication tools, and knowledge base software.

Benefits and work setup Tasks are completed remotely with flexible scheduling. Rates vary by task; the listing says some opportunities pay up to $30 per hour. Many tasks are shorter, though some require one uninterrupted hour.