Customer Support Reps - AI Training - Coventry, UK

Role overview Use hands-on customer service experience to assess and improve AI support systems through paid, project-based work. Assignments focus on whether automated replies are accurate, clear, empathetic, and useful, and may include creating realistic scenarios or reviewing help content. A short assessment is part of the screening process; some tasks require an uninterrupted hour, while shorter ones may also be offered.

Responsibilities - Evaluate chatbot replies for factual accuracy, helpfulness, and consistency with an appropriate service voice. - Draft realistic support tickets and conversation scenarios, including difficult or unusual customer situations. - Review generated FAQs and response templates for accuracy and ease of use. - Label tone and sentiment, noting whether replies sound empathetic, professional, or mechanical. - Assess outputs against customer support quality standards and identify issues in reasoning or wording.

Requirements - Experience in high-volume customer support, technical support, or client success. - Excellent written English and the ability to adjust tone and clarity for different customers. - Skill in calming difficult interactions and giving step-by-step help with technical or billing problems. - Fast, accurate written communication and the ability to find information across multiple sources. - Careful judgment when spotting factual, tonal, or logical errors. - A payment account for receiving compensation.

Nice to have - Additional language skills, particularly for reviewing translated or localized support. - Experience with customer service platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk, and internal documentation tools.

Benefits and work setup The work is remote and flexible, with assignments offered as projects arise. Compensation is set by the requesting project and may reach $30 per hour.