Customer Support Reps - AI Training - Charlotte, US

Role overview Bring professional support experience to paid projects that train and evaluate AI customer service models. You’ll judge the quality of automated answers and create test conversations that reveal how well a model handles different customer needs, including complicated or tense cases. Participation follows a brief assessment, and the work is flexible and remote, with some tasks requiring a full uninterrupted hour.

Responsibilities - Review AI-generated replies for accuracy, usefulness, and appropriate service tone. - Develop realistic support tickets and conversation examples to probe edge cases and difficult interactions. - Edit or assess generated FAQs and response macros for clear instructions and technical accuracy. - Label sentiment and tone, identifying replies that are insufficiently empathetic or too robotic. - Apply support quality guidelines to identify weaknesses in facts, logic, or communication.

Requirements - Professional experience in high-volume customer support, technical support, or client success. - Excellent written English and the ability to tailor tone, empathy, and clarity to varied customer personas. - Strong de-escalation skills and experience providing step-by-step help with technical or billing problems. - Efficient typing and research skills for locating correct answers across information sources. - Meticulous review skills, including the ability to spot subtle errors in language and reasoning. - A PayPal account to receive payment for completed work.

Nice to have - Multilingual ability for assessing translated and regionally adapted support content. - Familiarity with CRM/helpdesk products, collaboration and ticketing tools, or knowledge management systems.

Benefits and work setup - Flexible, work-from-home tasks paid at rates that may reach $30 per hour, depending on the assignment. - A short assessment determines suitability before an invitation to participate.