Customer Support Reps - AI Training - Cambridge, UK

Role overview Use customer service experience to assess and improve AI support systems through paid, task-based work. You’ll review model-generated replies and help determine whether they are accurate, clear, empathetic, and useful to customers. Work is offered through an assessment and subsequent invitation; tasks vary in length, and some require an uninterrupted hour.

Responsibilities - Score AI-written support replies for factual accuracy, helpfulness, and consistency of tone. - Draft realistic customer scenarios and conversations, including difficult or unusual cases, to test model responses. - Check generated help articles and response templates for clarity and technical correctness. - Label response tone and sentiment, noting when replies feel insensitive, unprofessional, or robotic. - Compare outputs with support quality guidelines and flag issues in reasoning, wording, or facts.

Requirements - Experience in a high-volume customer support, technical support, or client success role. - Strong written English, with the ability to adapt clarity and empathy to different customer situations. - Skill in calming difficult interactions and explaining technical or billing troubleshooting step by step. - Fast, accurate typing and the ability to consult multiple information sources efficiently. - Careful attention to subtle errors in tone, logic, and factual details. - A PayPal account to receive task payments.

Nice to have - Additional language skills, especially for reviewing translations and localized customer support. - Familiarity with customer relationship or helpdesk systems, team messaging, email ticketing, and knowledge base tools.

Benefits and work setup - Flexible, remote task work, with compensation determined by the individual research tasks; the source indicates rates can reach $30 per hour. - A short skills assessment is part of the selection process.