Customer Support Reps - AI Training - Birmingham, UK

Role overview Use professional customer support experience to help train and assess AI systems. Work is task based: review generated service content, create realistic customer scenarios, and judge whether responses meet sound support standards. Access to tasks follows a short skills assessment and successful enrollment as a participant.

Responsibilities - Assess AI support replies for accuracy, usefulness, and consistency of tone. - Write realistic tickets and conversation scenarios, including difficult or unusual cases. - Check draft help articles and response templates for clarity and technical correctness. - Label whether replies convey appropriate empathy and professionalism. - Compare outputs with support quality guidelines and flag issues in reasoning or factual detail.

Requirements - Several years of experience in high-volume customer support, technical support, or client success. - Strong written English, with the ability to adapt clarity and tone to different customer needs. - Experience calming difficult interactions and explaining technical or billing troubleshooting step by step. - Fast, accurate typing and confidence finding answers across multiple information sources. - Careful attention to detail when reviewing logic, tone, and factual accuracy. - A payment account capable of receiving task payments.

Nice to have - Additional language skills, especially for assessing translations and localized support. - Experience with customer service platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; collaboration tools; and knowledge bases.

Benefits and work setup Tasks are flexible and remote, with payment determined by individual research tasks. Some tasks may require up to an hour of uninterrupted work, while others are shorter. A brief 10–15 minute assessment is used to evaluate suitability.