Technical Customer Success Engineer

Role overview For a one-year contract, manage the setup, testing, and support of supplier punchout integrations that connect purchasing workflows with external vendors. Working within an engineering organization, you will coordinate between vendors and internal customer-facing teams, resolve technical blockers, and help ensure integrations are reliable for customers.

Responsibilities - Own punchout implementations from credential collection and configuration through connectivity checks and release. - Test integrations for data accuracy and a smooth purchasing experience, and configure them in the product. - Communicate with vendor contacts to resolve access, credential, and setup issues. - Triage requests from customer success and sales, prioritizing by customer urgency and business impact. - Provide Tier 2 support for complex configuration problems; investigate defects and performance bottlenecks with engineering. - Use Python to implement and test cXML configurations, and maintain workflow and vendor-specific documentation.

Requirements - At least two years in SaaS technical support, implementation engineering, or a similar customer-facing technical role. - Python experience, including reading and debugging code in an established codebase. - Strong written and verbal communication with technical and non-technical stakeholders. - Understanding of web technologies and APIs, including REST and HTTP. - Analytical, self-directed approach to resolving configuration and connectivity issues; accountable and empathetic collaboration.

Nice to have - Familiarity with cXML or JSON and supplier punchout integrations.

Benefits and work setup - Remote-first work with flexible hours; work location may be within Canada and, where applicable, the United States. - Flexible time off, health, vision and dental coverage, an employee assistance program, a wellness spending account, learning sessions, and stock options.