Technical Support Associate

Role overview This is a remote Technical Support Associate position based in the United States, embedded within an Information Technology department that supports a healthcare organization. The role exists to keep clinical and administrative staff productive by resolving technology issues in a hospital and health care environment.

Responsibilities - Respond to technical support requests from end users in a healthcare setting and work toward timely resolution. - Diagnose and troubleshoot hardware, software, and connectivity issues across the organization's technology stack. - Document support tickets, escalations, and resolutions in line with IT service management practices. - Collaborate with the broader IT department to escalate and resolve more complex incidents.

Requirements - Eligibility to work remotely within the United States. - Foundational experience providing technical or end-user support. - Strong communication skills for working with both technical and non-technical staff in a health care context. - Ability to manage and prioritize multiple support requests simultaneously.

Nice to have - Prior exposure to IT support within a hospital or health care environment.

*Note: This brief is based on limited source material; specific technologies, benefits, and seniority details were not provided.*