Client Services Coordinator

Role overview Coordinate support for clients navigating complex medical care, helping them access timely, well-organized services. You will be a consistent point of contact, working with clinicians, researchers, medical offices, and service providers to keep care activities moving and ensure follow-up is completed.

Responsibilities - Speak directly with clients to understand their care needs and arrange personalized, timely support. - Coordinate with clinicians and researchers as part of each client’s care team. - Start new client engagements, guide registration, and make the onboarding process clear and welcoming. - Arrange appointments and assist with billing in coordination with physician offices and external service providers. - Track meeting details, follow-up, and outstanding action items through completion. - Work with research staff to assess clinical trial eligibility and support enrollment steps.

Requirements - At least one year of care coordination experience in a complex setting; cancer care experience is especially valued. - Strong written and verbal communication skills and a polished, composed approach to client service. - Sound judgment, integrity, and discretion when handling confidential information. - Ability to manage multiple changing priorities in a fast-paced environment. - Client-focused, adaptable, and comfortable using technology in day-to-day work.

Nice to have - A bachelor’s degree is strongly preferred.

Benefits and work setup - Remote role; candidates must live and perform all work in the United States. - Target base salary is $60,000–$65,000, with individual compensation depending on relevant factors. - Benefits include health, dental, and vision coverage, 401(k) match, and paid time off.