Support Full-time Permanent Canada or USA
Job details
Not specified Salary
Canada or USA Eligibility
Senior Experience
Full-time Employment
About this role
Senior manager of customer support role leading up to 15 support engineers for a global cloud application platform across the Americas region, with a focus on AI-driven support operations. Responsibilities include coaching and performance management, operational oversight, escalation handling, AI/automation integration, cross-functional collaboration, and talent acquisition and development.
Skills detected in the listing
Stakeholder Management