Customer Success Manager, Defence & Intelligence

Role overview Own strategic customer relationships with military and government agencies across Asia, helping them apply satellite imagery and geospatial solutions to operational workflows. The role spans customer success planning, workflow integration, stakeholder engagement, renewals, and account growth. This is a full-time remote position based in Singapore, with three office days per week expected for employees located near an office; travel is part of the role.

Responsibilities - Serve as the main relationship lead for strategic defense and government customers, building trusted connections with senior officials and technical users. - Learn each customer’s mission needs and guide the integration of geospatial data into existing workflows. - Map stakeholders across agencies and ministries to support broader adoption and coordinate interagency relationships. - Develop success plans and measurable customer outcomes, then track value and identify additional use cases. - Lead renewal and expansion discussions, demonstrating customer value and supporting long-term account stability. - Bring regional customer needs to product, sales, and engineering teams to inform priorities and solutions.

Requirements - At least two years of direct experience with defense forces or national government agencies, including familiarity with procurement and public-sector decision processes. - Bachelor’s degree in business, communications, marketing, or a related field. - Excellent written and spoken Mandarin and professional working proficiency in English. - Understanding of GIS, remote sensing, or satellite imagery applications sufficient to engage with geospatial analysts. - Ability to build relationships across government hierarchies and explain technical capabilities in terms of mission outcomes. - Strong negotiation, presentation, organization, and problem-solving skills; able to work independently with a distributed team and willing to travel.

Nice to have - Relevant intelligence experience as an armed forces reservist or veteran. - Customer success or account management experience serving military or government organizations.