Customer Success Manager

Role overview Manage a portfolio of smaller customers and partners across Asia-Pacific, helping them adopt geospatial imagery products and realize value through a low-touch customer success model. You will guide customers through onboarding and support, maintain relationships throughout the contract lifecycle, and help retain and grow accounts. This is a full-time remote role based in the Asia-Pacific region; employees near an office are expected to work there three days per week.

Responsibilities - Provide efficient onboarding, training, and practical guidance so customers can use the products effectively. - Monitor customer needs and resolve service issues promptly, escalating significant concerns when appropriate. - Communicate with customers and partners throughout their contracts and direct them to suitable resources. - Coordinate with finance, product, sales, and other internal teams to support customer outcomes. - Manage renewals and identify opportunities to expand product adoption or services.

Requirements - At least four years of relevant professional experience and a bachelor’s degree in a related field. - Working knowledge of GIS, remote sensing, or geospatial technology, including basic geometry, file conversion, and GIS operations. - Experience with GIS applications such as QGIS, ESRI tools, or Google Earth Engine. - Experience supporting customers in the Asia-Pacific region and coordinating across international teams. - Strong written and spoken English, with proactive problem-solving, prioritization, and adaptability.

Nice to have - Working Japanese proficiency for communication with customers and partners in Japan. - Familiarity with Salesforce across customer lifecycle and renewal workflows. - Sales negotiation experience.