Account Support Associate

Role overview Help clients resolve complex billing questions and get more value from the services they use. This customer-facing role works directly with clients and sales colleagues across phone, email, and chat, while coordinating with internal teams to resolve account issues and reduce the chance that they recur.

Responsibilities - Investigate and resolve billing issues by working one-on-one with clients and sales teams. - Coordinate with other departments to address client concerns and identify the underlying cause of recurring problems. - Collect on accounts when appropriate. - Understand client needs and recommend relevant services or products when suitable. - Communicate clearly with customers, explain next steps, and provide courteous support across communication channels.

Requirements - High school diploma or equivalent. - Strong analytical and organizational skills, with the ability to multitask and adapt as priorities change. - Ability to manage a workday with limited guidance and stay effective in a fast-paced environment. - Clear verbal and written communication, careful attention to detail, and active listening skills. - Patience, friendliness, and flexibility when working with a range of customers. - Familiarity with computers, telephone etiquette, and troubleshooting issues with clear instructions.

Benefits and work setup - Fully remote position paying $17.50 per hour. - The listing describes career development opportunities and comprehensive benefits, but does not detail specific coverage or eligibility.