Customer Experience Representative | $50K-$65K ($55K-$70K Total Comp) + Remote | Inc. 5000 Award-Winning, High-Growth Coaching Company

Role overview This is a remote Customer Experience Representative position with a fast-growing, Inc. 5000-recognized coaching organization. The role focuses on customer service delivery, with structured Customer Service Professional Training provided to support onboarding and ongoing development. Base pay is listed at $50,000-$65,000, with a total compensation range of $55,000-$70,000.

Responsibilities - Serve as a primary point of contact for customers, handling inquiries and resolving issues in a timely, professional manner. - Deliver service through remote communication channels (phone, email, chat, or similar) on behalf of a coaching-focused business. - Participate in Customer Service Professional Training to build product knowledge and customer-handling skills. - Document customer interactions and escalate complex cases appropriately. - Contribute to a positive customer experience consistent with a high-growth, award-recognized company.

Requirements - Experience in a customer service or customer-facing support role. - Strong written and verbal communication skills for remote customer interactions. - Comfort working remotely and managing time independently. - Willingness to complete Customer Service Professional Training as part of the role. - Eligibility to work in the United States.

Nice to have - Prior experience with a coaching, training, education, or professional services organization. - Familiarity with applicant tracking or customer relationship tools (the role is sourced through SmartRecruiters).

Benefits and work setup - Fully remote position based in the United States. - Base salary range of $50,000-$65,000, with total compensation listed at $55,000-$70,000. - Customer Service Professional Training provided. - Opportunity to join an Inc. 5000-recognized, high-growth coaching company.