Job details
About this role
Role overview A senior project manager position within a global project management office, accountable for the end-to-end delivery of client programs and corporate initiatives in a remote, customer-experience-focused environment. The role blends program leadership, governance support, and presales contributions across regional teams.
Responsibilities - Lead medium-to-large, multi-stream projects in parallel, owning schedule, scope, budget, and quality. - Serve as the central point of contact for clients, vendors, and internal stakeholders, including partner PMOs. - Shape project teams, confirm resource needs, and align staffing plans with delivery goals. - Mentor team members on methodology, governance, and lessons learned throughout delivery. - Build and maintain work-breakdown structures, Gantt charts, and project plans using standard tooling. - Contribute to RFX responses and support the drafting of statements of work. - Identify, track, and mitigate risks, issues, scope changes, and stakeholder conflicts. - Report on project health, KPIs, resource allocation, and quality gates to leadership and clients. - Maintain project artifacts, governance documentation, and continuous improvement initiatives.
Requirements - Bachelor's degree or equivalent experience plus a recognized project management certification. - 8+ years (10+ preferred) leading global, medium-to-large scale projects with cross-functional teams. - 3-5+ years operating in a virtual, geographically distributed change environment. - Strong command of Waterfall methodology; Agile familiarity is welcome. - Background in call center, business process outsourcing, or customer experience operations. - Excellent executive-level communication, presentation, and stakeholder management skills.
Nice to have - Hands-on experience with Smartsheet or comparable PPM platforms, plus deep familiarity with Microsoft Word, Excel, PowerPoint, Teams, Zoom, and Visio.
Benefits and work setup - Fully remote position with company-provided equipment, competitive salary and benefits, employee discount program, internal training programs, and a rewards/perks offering. Occasional domestic and international travel may be required.