Customer Service Representative, Bilingual (Spanish)

Role overview Support patients and healthcare providers on a mission-driven platform that improves access and affordability in medical billing. This bilingual role serves as a trusted point of contact for patients navigating payment plans, blending empathetic customer service with structured problem-solving in a remote-first environment.

Responsibilities - Deliver empathetic, accurate service in both English and Spanish across inbound and outbound calls and emails - Resolve account questions, billing issues, and payment plan enquiries while guiding patients through digital payment options - Conduct outbound conversations to support patients with overdue accounts and payment plan enrollment - Partner with provider organisations to resolve issues tied to patient payment arrangements - Identify process improvement opportunities and surface ideas that enhance the patient experience

Requirements - Three or more years of customer service experience, ideally in healthcare, financial services, or payment plan servicing - Fluent written and verbal Spanish and English - Strong independent problem-solving skills with minimal supervision required - Comfortable working remotely with reliable connectivity and a self-directed approach - Adaptability to evolving tools, processes, and schedules within a fast-paced startup environment - Experience collaborating effectively across cross-functional teams

Nice to have - Background in healthcare or fintech environments - Familiarity with payment servicing platforms or CRM tools

Benefits and work setup - Fixed schedule of 9:30 AM to 6:00 PM Eastern Time - Remote work setup with flexible arrangements that support modern work-life balance - Competitive pay, employer-paid healthcare coverage, and stock options - Early-stage, high-growth environment with strong peer learning opportunities and visible impact on patient outcomes