Customer Success Manager

Role overview

Help small and midsize businesses and professional customers in North America grow their use of global payment solutions. You will manage key customer relationships, identify opportunities for expansion, and work with product, marketing, and operations teams to shape and deliver regional growth plans.

Responsibilities - Manage engagement and growth for existing customers, building durable relationships with larger and mid-market accounts. - Identify business opportunities, develop go-to-market plans, and coordinate solutions and implementation roadmaps around customer needs. - Keep customer information and engagement activity current in CRM systems. - Work with product and marketing colleagues to improve the regional offering. - Analyze business performance, identify growth drivers, and develop financial cases and forecasts. - Create customer success stories and case studies, and represent the organization at events and industry forums.

Requirements - Bachelor’s degree, preferably in business. - More than 3 years of account management, business development, or related experience. - Experience preparing business cases, financial analysis, models, and forecasts. - Strong written and verbal communication, including the ability to present proposals to stakeholders. - Analytical approach, attention to detail, and sound business judgment. - Track record of meeting or exceeding targets, with strong organization and ability to deliver under pressure. - Project management and sales skills, and the ability to adapt decisions as conditions change.

Benefits and work setup - Full-time, remote role based in the United States.