Customer Support Associate

Role overview Support customers using a parking management platform while helping property operations run smoothly. You’ll handle incoming issues, guide new properties through onboarding, and look for practical ways to improve the customer experience and operating processes. Some situations may involve enforcing parking rules or contacting a towing provider.

Responsibilities - Respond to a high volume of customer inquiries and work to meet support service targets. - Help onboard new properties and resolve issues for existing customers. - Coordinate with operations colleagues to keep building processes running smoothly. - Identify recurring problems, suggest improvements, and follow through on solutions. - Make day-to-day decisions independently and escalate issues when needed. - Learn the product and customer needs well enough to provide clear, useful guidance.

Requirements - Experience providing customer support for software, ideally in a fast-paced environment. - Familiarity with high-volume email support and customer service platforms. - Comfort using AI tools in daily work and learning new systems. - Clear, fluent written English for communicating with customers and colleagues. - Ability to prioritize, multitask, and work independently with accountability. - Flexibility to work evenings and weekends; the usual shift is noon to 9 p.m. Pacific Time, with a one-hour lunch.

Nice to have - Experience in operations or property management. - Spanish fluency or an interest in transportation, parking, or urban living.

Benefits and work setup The role is ideally suited to someone in the Pacific time zone. The listed hourly pay is $25–$30. Full-time employees receive medical, dental, and vision coverage, paid time off, a monthly phone stipend, a one-time home-office allowance, and a company laptop.