Sr. Customer Success Engineer, Prisma Access

Role overview

Help mid-to-large enterprise customers implement and operationalize secure access service edge (SASE) solutions. As a senior technical partner, you’ll support cloud security integrations, guide adoption, troubleshoot complex networking and security issues, and work with customer leaders and internal teams to advance their security programs.

Responsibilities

- Help customers deploy SASE capabilities, integrate them into security operations, and meet business and security goals. - Act as a day-to-day technical contact, coordinating customer assistance and prioritizing timely resolutions with engineering teams. - Advise customers on cloud security governance, change management, and centers of excellence. - Identify adoption or delivery risks and work with account teams on mitigation plans or escalations. - Map product capabilities to customer needs and explain technical issues and their business impact to varied audiences. - Track customer outcomes such as satisfaction, adoption, renewal likelihood, engagement, and expansion opportunities; advocate for product improvements.

Requirements

- A degree in computer science, electrical or computer engineering, or a related technical field, or equivalent military experience. - At least five years of relevant experience in post-sales, pre-sales, technical support, consulting, or a similar role. - Understanding of SASE architecture and its business value. - Strong networking knowledge, including experience with multi-vendor equipment and enterprise routing protocols such as BGP, OSPF, or EIGRP. - Experience designing or troubleshooting remote access VPN solutions and explaining technical topics to both technical and business audiences. - Fluency in both English and Italian, and the ability to manage multiple priorities in a fast-paced environment.

Benefits and work setup

- Remote role with collaboration across geographically distributed teams.