Director, Digital Partner Experience & Programs | Remote, USA

Role overview

Lead the strategy and day-to-day operation of a digital partner portal and the programs around it. The role connects partner needs with product, technology, content, enablement, sales, and marketing, turning joint business priorities into scalable experiences and measurable results. The position is fully remote within the continental United States.

Responsibilities

- Set the portal roadmap, governance, and operating model; improve partner onboarding, adoption, and ongoing use. - Coordinate the partner journey across enablement, content, communications, campaigns, and performance visibility. - Gather feedback and requirements, prioritize enhancements, and work with technical teams and vendors to deliver platform changes and integrations. - Develop repeatable partner go-to-market programs, including seller activation, co-selling, demand generation, and partner-funded initiatives where relevant. - Establish workflows, service levels, decision rights, and communication rhythms across internal teams and partners. - Track adoption, engagement, content use, seller reach, pipeline influence, and program return; use results and feedback to improve the experience.

Requirements

- Bachelor’s degree and at least 8 years in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field. - At least 3 years leading complex cross-functional programs or teams at director level or an equivalent level. - Experience owning or substantially contributing to a partner portal, partner relationship management platform, digital ecosystem, marketplace, or comparable business platform. - Ability to turn business needs into platform roadmaps, scalable workflows, and measurable programs. - Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market work. - Strong stakeholder communication, change management, and analytical skills; able to influence across teams and connect program measures to business outcomes.

Nice to have

- Experience in cybersecurity, technology solutions, distribution, or a channel ecosystem. - Familiarity with using automation, personalization, data, or AI to improve partner and seller experiences.

Benefits and work setup

- Fully remote within the continental United States, with technology provided for productive remote work. - Professional training resources, work-life balance, and opportunities to volunteer.