Provider Experience Specialist

Role overview Support healthcare providers from onboarding through their first weeks of clinical work, helping them feel prepared, connected, and ready to deliver care. You’ll coordinate the steps that move each provider from offer acceptance to initial shifts, resolve onboarding obstacles, and use provider feedback to improve the experience.

Responsibilities - Serve as a provider’s main contact during onboarding and the early weeks in the role. - Coordinate onboarding sessions and follow-up scheduling, tracking progress through initial clinical shifts. - Confirm access, credentialing, and clinical readiness before providers begin working. - Hold weekly check-ins during the first four to six weeks and address questions or concerns. - Coordinate with recruiting, medical operations, practice management, and IT to complete onboarding and resolve issues. - Track cross-training, maintain accurate milestone and communication records, and identify patterns in provider feedback. - Handle complex onboarding cases independently and help junior colleagues as needed.

Requirements - Two to four years of experience in provider relations, onboarding, customer success, or a related area; healthcare experience is preferred. - Strong interpersonal and written and verbal communication skills, with the ability to build rapport quickly. - Organization and initiative to manage multiple provider relationships and milestones at once. - Confidence facilitating live sessions and group discussions. - Ability to resolve non-routine problems independently and coordinate with other teams. - Skill in recognizing feedback trends and recommending process improvements.