Senior Product Manager

Role overview Own the product strategy and delivery for insurance eligibility and benefits in a healthcare setting. The work spans payer connections, internal revenue cycle tools, client-facing capabilities, and the coverage details patients see, with a focus on making verification more accurate and useful across the care journey.

Responsibilities - Set direction for insurance capture, real-time and batch eligibility checks, benefits details, and coverage discovery. - Improve the accuracy, speed, and completeness of eligibility results, including how inconsistent payer data is turned into dependable benefit information. - Shape how clients use eligibility features through APIs, configuration, and reporting so the product can serve different client models. - Communicate roadmap priorities, tradeoffs, and timelines to internal teams and external partners. - Advise leaders across Product, Services, Engineering, and Design, and define requirements and measurable success criteria. - Track outcomes such as eligibility issues at the time of service, related denials, manual verification effort, and payer coverage and uptime.

Requirements - At least five years of product management experience, including substantial direct work with customers or clients. - At least three years in healthcare revenue cycle, payer operations, or health insurance technology. - Hands-on knowledge of eligibility and benefits workflows. - Comfort working with transactional data, investigating anomalies, and validating assumptions before building. - Strong communication skills for working with internal teams and external stakeholders.

Nice to have Experience in virtual care or healthcare operations; familiarity with clearinghouses, EDI transactions, coverage discovery, Medicare, Medicaid, or commercial billing; experience with EMR platforms, SQL, AI-assisted verification, or B2B2C and white-label products.

Benefits and work setup Salaried benefits include medical, dental, and vision coverage; flexible spending or health savings accounts; flexible paid time off; a 401(k) with company match; and life and pet insurance.