Software Onboarding Manager, B2B E-commerce (Mexico Remote)

Role overview Lead onboarding for enterprise ecommerce customers, guiding each launch from the sales handoff through setup, go-live, and transition to Customer Success. Translate customer goals into practical launch plans, coordinate technical work and training, and help teams get early value from a suite of customer engagement products.

Responsibilities - Own launch plans, timelines, stakeholder expectations, and progress across several complex customer implementations at once. - Tailor setup across reviews, loyalty, referrals, quizzes, and surveys to each customer’s goals, technical environment, and retail calendar. - Guide data migration, storefront customization, integrations, and go-live readiness; document requirements for custom engineering or API work. - Train customer teams to operate their programs and confirm they reach initial value by launch. - Coordinate with sales before close and provide Customer Success with clear handoffs covering goals, stakeholders, and next steps. - Develop launch templates and playbooks, share product feedback, and identify potential growth opportunities for follow-up teams.

Requirements - Five or more years in customer onboarding, implementation, or project management at a B2B software company; ecommerce or marketing technology experience is preferred. - Track record leading complex launches with multiple stakeholders and delivering on time. - Strong planning, organization, prioritization, and follow-through across concurrent projects. - Comfort with technical concepts such as CSV files, HTML, APIs, and integrations. - Understanding of ecommerce technology and metrics such as conversion, average order value, and repeat purchase rate. - Confidence working with senior marketing and ecommerce stakeholders, plus clear written and verbal communication.

Nice to have - Familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, TikTok Shop, or headless and custom storefronts.

Benefits and work setup - Individual contributor position based remotely in Mexico.