Software Onboarding Manager, B2B E-commerce (Brazil Remote)

Role overview

Lead implementation projects for large business customers adopting a suite of e-commerce marketing tools. From the initial sales handoff through launch and transition to ongoing support, you will shape customer goals into delivery plans, coordinate technical work, and help teams reach value quickly.

Responsibilities

- Own several customer launches at once, setting scope, milestones, stakeholders, and go-live expectations. - Advise on program setup and coordinate data migration, storefront customization, and integrations with commerce and marketing tools. - Define requirements for custom development and API work with technical specialists. - Train customer teams and help them launch programs across reviews, loyalty, referrals, quizzes, and surveys. - Coordinate with sales and customer success, provide product feedback, and pass along account goals and growth opportunities. - Create reusable launch templates, checklists, and playbooks for the broader team.

Requirements

- At least five years in onboarding, implementation, or project management for B2B software, ideally with e-commerce or marketing products. - Experience leading complex launches involving multiple stakeholders and keeping delivery on schedule. - Strong planning and prioritization skills across concurrent projects. - Comfort discussing technical topics such as CSV files, HTML, and APIs. - Understanding of e-commerce technology and measures such as conversion, average order value, and repeat purchase rate. - Clear communication and confidence driving action with senior marketing and commerce stakeholders.

Nice to have

- Familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, or headless and custom storefronts.

Benefits and work setup

- Remote role based in Brazil.