Remote job
Technical Assistance Center Operations Support Analyst
Job details
About this role
Role overview
Provide first-line technical support to pharmacy customers using pharmacy management software and handling day-to-day pharmacy workflows. You’ll investigate and resolve common issues, guide users through system functions, and stay engaged with customers when complex cases need to be escalated.
Responsibilities - Manage incoming requests through phone, email, and a case management system. - Troubleshoot routine issues involving prescription processing, billing, claims adjudication, inventory, dispensing, and system configuration. - Escalate complex cases while keeping customers informed and following through on resolution. - Explain software functions and practical workflow approaches to pharmacy users. - Record investigations and resolutions, identify recurring problems, and contribute to support documentation and process improvements. - Coordinate with technical support, operations, product, and engineering teams.
Requirements - Certified Pharmacy Technician credential and at least two years of pharmacy experience in retail, specialty, outpatient, or health system settings. - Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory, and pharmacy workflows. - Experience using pharmacy management software. - Strong customer service, communication, and analytical skills. - Ability to manage competing priorities and work independently in a remote setting. - Proficiency with office software and web-based systems.
Nice to have - Hands-on experience with the pharmacy system used by the employer, pharmacy software support, or healthcare technology. - Experience with a case management platform, 340B operations, or pharmacy reimbursement.
Benefits and work setup Remote-first, full-time role. Benefits listed include flexible paid time off, medical, dental, and vision coverage, a retirement plan with employer match, life and disability coverage, an employee assistance program, and a work-from-home stipend.