Reservations Agent - Remote (Maternity Cover) (m/f/d)

Role overview

Support reservations for corporate customers, groups, and individual guests during a 12-month maternity cover beginning 1 December 2026. The role focuses on handling enquiries and coordinating accurate bookings through email and phone, working behind the scenes to make the guest booking experience smooth and professional.

Responsibilities - Respond promptly and professionally to corporate and group enquiries by email and phone. - Prepare tailored offers using online quotation tools. - Process group booking requests and communicate booking details clearly. - Coordinate with guest support, operations, revenue management, and finance to keep information consistent. - Keep reservation and customer relationship records accurate and up to date.

Requirements - At least one year of experience in hotel reservations, front office, or a related hospitality role. - English communication skills at C1 level, written and spoken. - Strong attention to detail and a commitment to accurate, dependable work. - A customer-focused approach and interest in delivering service behind the scenes. - Good organisation and the ability to manage several enquiries and priorities. - A collaborative attitude and willingness to learn.