(1607) AI Engineer & Support Lead

Role overview

Support adoption of enterprise AI tools while building the integrations, agents, and chatbots that connect them to internal information and workflows. This role combines hands-on AI engineering with day-to-day platform support: guiding users, managing incoming requests, and making sure deployed solutions are monitored, evaluated, and documented. The listing describes a talent network for roles that may open in the future.

Responsibilities

- Own user support for enterprise AI platforms, including onboarding, troubleshooting, and coordinating vendor escalations. - Monitor platform health and adoption, and keep operational runbooks and documentation current. - Build integrations, workplace chatbots, and agents that connect AI tools with internal content and business workflows. - Operate production solutions with appropriate monitoring and evaluation. - Triage incoming AI use cases, scope and prioritize requests, select suitable tools, and keep stakeholders informed. - Balance independent engineering work with a mixed queue of support requests, while documenting decisions and processes.

Requirements

- Bachelor’s degree in computer science, engineering, or a related discipline. - Practical experience building LLM applications, agents, or retrieval-augmented knowledge systems, including prompt design, tool calling, and API integration. - Shipped work using an agentic coding assistant such as Claude Code or an equivalent tool. - Strong engineering skills in Python and/or JavaScript or TypeScript, REST APIs, cloud services, and webhooks. - Experience building and operating Slack apps or bots, including event subscriptions and deployment. - Strong project coordination and communication skills, with the ability to support users while working through technical details. - Independence in prioritizing concurrent support and development work; advanced English is required for work with US clients.

Benefits and work setup

The source describes fully remote work with a LATAM team and optional coworking spaces. Listed offerings include paid time off according to local rules, national holidays, sick leave, a yearly health and wellbeing credit, and a birthday day off.