Support Specialist - Veterinary Practice

Role overview Serve as a primary support contact for veterinary practices using cloud-based practice management software. Help customers handle everyday clinic workflows, resolve complex issues through to resolution, and work toward strong satisfaction and service targets. The role also offers opportunities to collaborate on work across other business functions when needed.

Responsibilities - Provide timely, high-quality support and manage cases in line with service targets. - Help customers with appointment booking, rescheduling, cancellations, and diary management. - Support workflows for client and patient records, consultations, clinical notes, AI-assisted clinical tools, and client communications. - Assist with referrals and patient flow through the clinic. - Build relationships with customer stakeholders and take ownership of escalations and complex cases. - Improve support practices with teammates and coordinate with sales, marketing, implementation, and product teams.

Requirements - Ability to work independently while staying closely connected with teammates and other stakeholders. - Strong collaboration and communication skills for coordinating customer issues and internal follow-up. - Focus on customer satisfaction and the ability to work toward measurable support objectives.

Nice to have - Experience in a fast-growing global SaaS business. - Veterinary industry experience is mentioned as desirable, though the available description is incomplete.

Benefits and work setup - Remote-first work arrangement. - Competitive compensation and benefits, learning and professional development opportunities, and tools for the role. - Opportunities to work with international colleagues and attend company events.