AI Support & Infrastructure Associate

Role overview Keep aviation clients’ technology running smoothly while improving how support work gets done. This hands-on role combines customer support with building practical tools, scripts, and fixes, using AI-assisted development as part of the workflow.

Responsibilities - Respond to client technology issues and help maintain reliable day-to-day operations. - Investigate problems and implement fixes that improve the support experience. - Build scripts and internal tools to make recurring support tasks more effective. - Look for opportunities to improve support processes through technology and AI-assisted development.

Requirements - Strong enthusiasm for technology and a desire to solve practical problems. - Interest in using AI coding tools to build and improve software. - Ability to support customers while also creating technical solutions.

Nice to have - Experience supporting aviation clients or working with operationally critical systems.