Senior Customer Success Engineer

Role overview

Lead technical adoption and ongoing success for a portfolio of strategic customers, from implementation and troubleshooting through training, business reviews, and broader rollouts. This is a hands-on customer-facing role that includes operating Kubernetes environments, resolving infrastructure and access issues, and bringing customer feedback to internal product teams.

Responsibilities - Design customer-specific solution architectures and deploy and configure the product, including in Kubernetes-based environments. - Troubleshoot cluster, workload, networking, certificate, and access problems; coordinate escalation of complex issues to engineering. - Plan adoption programs, enterprise rollouts, and recurring business reviews tied to customer goals. - Create and deliver tailored training, share implementation practices, and help customers expand use across their organizations. - Document business objectives and technical blockers, maintain key stakeholder relationships, and identify opportunities for broader adoption. - Share customer insights with product and sales teams and stay current on product capabilities and releases.

Requirements - 8+ years in customer-facing software onboarding, technical services, solution architecture, or systems administration. - Deep hands-on Kubernetes experience, including building clusters with kubeadm, configuring RBAC and certificate-based access, and debugging workloads and networking. - Experience with Helm, cert-manager or TLS certificate management, and GitOps tools such as ArgoCD or Flux. - Working knowledge of SSH, PKI, two-factor authentication, SSO protocols such as SAML or OIDC, and RBAC. - Linux administration skills and hands-on experience with AWS, GCP, or Azure. - Strong troubleshooting, project coordination, and written and verbal communication skills; able to manage several customer engagements at once.

Nice to have - Certified Kubernetes Administrator (CKA) credential; CKAD or a major cloud certification is also useful.

Benefits and work setup - Remote-first, globally distributed work environment. - Health coverage, an annual expense budget, retirement savings plans, rest and recovery policies, and professional development support.