Customer Education Manager - West Coast

Role overview Lead customer education and regional product adoption for a medical robotics platform. The role combines clinical and technical training, demonstrations, account launches, and readiness assessments, while helping develop education programs and support regional sales priorities in a fast-changing commercial environment.

Responsibilities - Plan training, demonstrations, and account launches with regional sales leadership. - Train physicians and procedure support teams in person and virtually, including practical exercises, skills assessments, and super-user instruction. - Deliver product demonstrations with sales colleagues, tailoring them to customer needs and approved messaging. - Support initial account training and early procedures, track outstanding learning needs, and hand off ongoing development to field teams. - Assess readiness and skills, document records, and confirm independence within assigned authority and training standards. - Create and maintain approved training materials and digital learning resources with internal partners. - Coordinate event logistics and equipment preparation, maintain training records, and use feedback and program results to improve education.

Requirements - Bachelor’s degree in a relevant field or equivalent professional experience. - At least five years in medical devices, biotechnology, pharmaceuticals, or healthcare, including two or more years in clinical education, clinical specialist, training, or learning and development work. - Clinical and technical knowledge, with skill in teaching adult learners and explaining complex topics. - Ability to solve problems, manage projects, work independently, build cross-team relationships, and adapt to changing priorities. - Proficiency with Microsoft Office and Google Workspace. - Must live on the U.S. West Coast and be eligible to work in the United States. - Able to travel occasionally on short notice, work some evenings or weekends, and lift up to 30 pounds.

Nice to have - Experience with bronchoscopy, navigation technologies, or medical robotics. - Familiarity with simulation training, learning management systems, or educational content tools. - Residence near a major airport; San Francisco-based candidates are preferred.

Benefits and work setup - Remote, hybrid, field, or office arrangements may be available depending on the role and team; this position is West Coast based. - California pay range is $105,000–$130,000, with compensation adjusted for job-related factors; additional incentives may apply. - Benefits include health coverage, retirement and stock plans, tuition reimbursement, paid time off and holidays, flexible time off, parental leave, and learning support.