Solutions Engineer

Role overview

Serve as the technical partner to commercial teams, helping customers assess payment needs, shape workable solutions, and move smoothly from onboarding to adoption. The role spans solution design, customer education, sales support, and coordination with product and engineering teams. It is remote within the UK.

Responsibilities

- Work with sales and channel colleagues to qualify customer requirements, scope solutions, and identify technical risks or possible product extensions. - Document customer use cases, solution designs, configurations, and onboarding plans to support clear handovers and implementation. - Answer platform questions, prepare system workflows and architecture diagrams, and plan customer training. - Deliver tailored product demonstrations and training for partners, merchants, and other customer groups. - Support proposal and RFP responses, coordinate technical input across teams, and relay customer feedback and enhancement requests to Product. - Keep current with product changes and support partner enablement, including occasional industry events.

Requirements

- Three to five years in solutions or sales engineering, solutions consulting, or technical account management; payments or SaaS experience is useful. - Strong knowledge of payment processing, including in-person and online card payments, tokenization, gateways, and acquiring. - Experience with unattended payment settings such as parking, transit, EV charging, vending, kiosks, or similar channels, including relevant device, integration, and compliance considerations. - Experience producing solution designs or technical scoping documents. - Ability to work across technical and non-technical teams, communicate clearly, document decisions, and present solutions to varied audiences.

Benefits and work setup

- Salary range of £45,000–£60,000, with an annual bonus tied to individual and company performance. - Remote-first work, a 35-hour week, and flexible working hours. - Annual leave starts at 25 days plus public holidays, with an additional day per year of service up to 30 days. - Pension, private medical cover after 30 days, a training budget, and family-friendly leave policies. - Additional wellbeing support and employee assistance services are available.