Senior Customer Support Executive, Italian & French Speaking (Remote in UK)

Role overview Help customers of a global business-to-business marketplace resolve questions and issues throughout their buying journey. You’ll handle support across digital channels, coordinate with other teams to address recurring problems, and contribute to the day-to-day running and development of the support team.

Responsibilities - Respond to customer enquiries through live chat, WhatsApp, email and calls, resolving matters involving orders, logistics and website issues. - Prioritise timely responses and resolutions, using team performance measures to guide service quality. - Work with teams across the business to identify and address the causes of customer problems. - Take ownership of complex escalations and communicate customer needs internally. - Help onboard and coach new colleagues, and support daily team operations.

Requirements - At least five years of experience in online customer support, including live chat and calls. - Experience using Zendesk. - Native or full professional proficiency in English, Italian and French. - A customer-first approach, strong ownership and the ability to manage multiple platforms and tasks. - Proactive communication and effective collaboration across teams.

Nice to have - Fluency in Spanish.

Benefits and work setup - Remote work in Europe, with a Monday-to-Friday schedule of 8 a.m. to 5 p.m. GMT. - Unlimited holiday allowance and opportunities for learning and career growth. - A collaborative, low-hierarchy environment with room to take ownership and contribute to a growing operation.