Remote job
Customer Success Manager
Job details
About this role
Role overview
Guide business customers through the post-sale relationship, helping them onboard, adopt a technical solution, achieve measurable outcomes, and renew or expand their use. The role combines trusted-advisor relationships with account health monitoring, customer education, risk planning, and coordination across internal teams. The listing is remote and requires employees to live and work in the country where they apply.
Responsibilities - Build ongoing relationships with customer stakeholders and internal partners. - Coordinate with services teams to support customer onboarding and progress through adoption milestones. - Lead customer meetings and business reviews, reporting progress against agreed success measures. - Monitor account health, engagement, and customer sentiment; identify and address churn risks early. - Develop customer education and engagement plans that support adoption goals. - Track revenue and renewal risks, communicate forecasts, and coordinate mitigation plans. - Identify opportunities for account growth and align internal teams around customer needs.
Requirements - At least five years of experience in customer success, account management, or a similar role. - Demonstrated ability to manage several large customer relationships at once. - Strong written, verbal, and interpersonal communication skills. - Organization and project management skills in a changing product environment. - Ability to analyze complex customer situations, solve problems, and adapt priorities. - Understanding of customer success methods and ability to connect business needs with technical capabilities.
Nice to have - Existing knowledge of data protection and recovery products, or willingness to learn the product portfolio in depth.
Benefits and work setup - Remote work is indicated; applicants must live and work in the country where they apply. - The listing mentions an employee stock purchase plan, professional development and product training, career pathing, employee groups, and global benefits.