Commercial Customer Service Trainee

Role overview

Help members resolve service questions by phone and through digital channels, documenting each interaction and aiming to solve issues during the first contact. The role begins with structured, full-time remote training before moving into a rotating weekday schedule.

Responsibilities

- Receive, investigate, and resolve customer inquiries accurately and promptly. - Support members through phone, chat, email, and team messaging channels. - Record customer communications clearly and completely. - Explain next steps and available information to help achieve first-contact resolution. - Attend mandatory training and meet required testing standards. - Follow assigned rotating schedules and work overtime when needed.

Requirements

- High school diploma or equivalent. - At least one year of experience in a customer service support role. - Proficiency with Microsoft Office applications and strong written and spoken communication. - Ability to speak and type at the same time while communicating clearly. - Good organization, time management, interpersonal, and problem-solving skills. - Able to work independently and collaboratively in a fast-paced setting.

Benefits and work setup

- Full-time remote position. Training is scheduled to begin January 4, 2027, and lasts 22 weeks, Monday through Friday, 8:00 a.m.–4:45 p.m. Eastern time. - After training, weekday shifts rotate, starting as early as 8:00 a.m. and ending as late as 8:00 p.m. Eastern time. - The position requires schedule flexibility and does not offer employment sponsorship.