Customer Service Representative

Role overview Support patients with questions about medical bills and payment options through inbound and outbound calls. The role combines accurate account handling, clear communication, and consistent service while following customer-specific procedures and protecting confidential information.

Responsibilities - Respond to billing questions and explain available financial assistance. - Help callers resolve accounts by arranging payment plans and processing payments. - Meet call production and quality standards for inbound and outbound work. - Schedule callbacks, complete related paperwork, and keep account information confidential. - Maintain working knowledge of services and systems through available training. - Coordinate with teammates and take on additional tasks as assigned.

Requirements - High school diploma or equivalent education and relevant experience. - Strong written and verbal communication and interpersonal skills. - Good organization, time management, and ability to handle multiple tasks. - Attention to detail and follow-through until issues are resolved. - Ability to work independently and collaboratively.

Nice to have - At least one year of telephone-based customer service experience in a remote setting.