Senior Customer Support Executive, 6 month FTC (Remote in UK)

Role overview Provide responsive support to business customers using a digital marketplace, helping resolve questions and issues related to orders, logistics, and the website. Alongside direct customer service, you will handle escalations, coach colleagues, help onboard new team members, and coordinate with other departments to address underlying problems. This is a six-month fixed-term contract requiring an immediate start, remote within the United Kingdom.

Responsibilities - Respond to customer enquiries through live chat, WhatsApp, and email, with timely resolution as a priority. - Investigate day-to-day issues involving orders, logistics, and website problems, keeping customers informed throughout. - Handle challenging escalations and represent customer concerns clearly in internal discussions. - Help onboard and train new team members, and coach colleagues on effective support practices. - Support daily team operations and collaborate across departments to resolve root causes. - Monitor response and resolution measures, adapting to product releases and changing needs in a fast-moving environment.

Requirements - At least five years of experience in online customer support, including live chat and phone support. - Experience using Zendesk. - Strong customer focus and ownership of cases through resolution. - Organization and ability to manage work across multiple platforms. - Proactive, forward-looking approach and confidence communicating customer needs internally. - Strong collaboration skills across teams.

Benefits and work setup - Remote work from the UK, Monday to Friday, 9 a.m. to 6 p.m. GMT. - Six-month fixed-term contract with immediate start expected. - The source lists learning and growth opportunities, unlimited holiday allowance, and a collaborative, low-hierarchy working environment.