Conservation Support Engineer – Latin America

Role overview Help conservation organizations across Latin America make effective, everyday use of digital tools for managing protected areas. The work combines user support, site configuration, training, and longer-term adoption coaching, helping teams apply field data to patrol planning, incident response, and reporting. You’ll also carry regional user needs back to product and training teams.

Responsibilities - Support a portfolio of protected areas and conservation groups, helping them align software use with their conservation goals. - Re-engage sites that have not adopted the system fully, identify where use has stalled, and coach teams toward regular use. - Respond to user questions and field issues through a ticketing process, keeping clear records and escalating technical problems with useful detail. - Configure site users, event and patrol types, maps, and integrations with trackers or sensors. - Deliver training in Spanish and English, from individual coaching to workshops, and help create or translate guides and learning materials. - Contribute to multi-site deployments by supporting scoping, planning, data standards, project tracking, and partner communication.

Requirements - A background in conservation or protected areas, or demonstrated conservation commitment combined with experience supporting software users. - Fluent spoken and written Spanish and English. - Experience helping others succeed with a tool or process through training, support, teaching, extension work, or community engagement. - Comfortable learning web and mobile software and explaining it to people with varied technical experience. - Self-directed remote work habits, including managing multiple projects, meeting deadlines, communicating proactively, and seeking help when needed. - Willingness to travel within Latin America for less than 10% of the year.

Nice to have - Portuguese, or experience with conservation monitoring tools, GPS trackers, camera traps, or GIS and spatial data. - Work with government agencies or national-scale programs, workshop facilitation, or training content development. - Familiarity with spreadsheets, CSV, JSON, or APIs for troubleshooting; programming is not required.