Senior Customer Support Engineer - Auvergne-Rhône-Alpes (H/F/X)

Role overview Provide on-site technical service for laboratory instruments across the Auvergne-Rhône-Alpes region. The role covers installation, maintenance, troubleshooting, qualification, and user guidance for FTIR and UV spectroscopy and thermal analysis equipment, supporting reliable instrument performance and customer satisfaction. Regular travel between customer sites is part of the work.

Responsibilities - Organize a weekly schedule around service priorities and customer-site access, and keep management informed of plans. - Install, maintain, update, qualify, and repair instruments using applicable procedures and quality, health, safety, and environmental requirements. - Record each intervention, report incidents through established channels, and explain completed work and follow-up needs to customers. - Manage parts and tools for upcoming visits, verify tool compliance before appointments, and return unneeded stock to the main depot. - Deliver technical training to internal or external users and suggest improvements to service procedures. - Identify issues requiring support from other teams and communicate progress to customers.

Requirements - Scientific education at Bac+2 to Bac+5 level, such as chemistry, physical measurement, materials science, physics, or electronics. - Technical experience or knowledge relating to FTIR or UV spectroscopy and thermal analysis instruments, including TGA or DSC. - Valid driving licence (category B) for daily travel; role is ideally based near Lyon. - Professional English for technical training and communication, including occasional training abroad. - Intermediate Microsoft Office skills, careful organization, autonomy, teamwork, and strong customer communication. - Low-voltage electrical work authorization (BR TBT and BT under C18-510); training can be provided if needed.

Benefits and work setup - Itinerant role based in the Auvergne-Rhône-Alpes region with daily customer-site travel. - Company car, health insurance, meal vouchers (€10 per working day, with 40% employee contribution), and RTT days.