Customer Service Engineer

Role overview Provide field service for scientific analytical instruments across customer sites in Ireland, helping laboratories keep equipment reliable, validated, and ready for use. The work covers installation, repair, preventive maintenance, qualification, and user training for chromatography and materials characterization products, with an emphasis on professional customer support and accurate service records.

Responsibilities - Repair, install, qualify, and validate instruments and accessories, and perform scheduled preventive maintenance. - Provide on-site user training for supported product groups. - Plan assigned routine maintenance and coordinate field work with dispatch and regional service colleagues. - Keep service manuals, technical bulletins, safety procedures, and quality documentation current and in line with quality system requirements. - Maintain spare-parts inventory, ensure test equipment is suitable and calibrated, and promptly report issues or anomalies. - Submit complete service reports, time records, expense claims, and vehicle logs on schedule. - Where requested, support overseas customer sites and promote relevant instruments, consumables, and service agreements.

Requirements - HND or equivalent qualification in electronic engineering, science, biotechnology, or a related discipline. - Full driving licence. - Around five years of experience in a scientific or customer service environment. - Strong interpersonal and motivational skills, with a flexible, organized approach to customer-facing work.

Nice to have - Experience in a GMP environment. - Understanding of analytical techniques, applications, and instrumentation, including chromatography or materials characterization.

Benefits and work setup This is a field-based role, with Dublin, Kildare, and Carlow preferred as a base and occasional travel elsewhere in Ireland, the UK, and mainland Europe. Full product training is provided.