Remote job
IT Operations Manager
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About this role
Role overview Build and run internal IT operations for a growing, globally distributed, remote-first organization. This hands-on role covers employee support, business systems, device and access management, and the processes needed to keep internal tools secure, reliable, and ready for growth. It also works closely with compliance, engineering, DevOps, people operations, and other teams.
Responsibilities - Handle day-to-day support, device management, and troubleshooting; resolve issues promptly and support critical incidents when needed. - Manage employee onboarding and offboarding, including account provisioning, access changes, and device processes. - Administer and maintain business systems, collaboration tools, and endpoint management; monitor their reliability and performance. - Apply access, device, and data protection controls, maintain audit documentation, and support compliance reviews such as SOC 2. - Improve and automate IT workflows, including support, onboarding, and asset management. - Manage IT vendors, subscriptions, licenses, and inventory while monitoring costs; coordinate tooling and support across global teams.
Requirements - Five or more years of experience in IT operations, support, or systems administration. - Experience supporting IT in a growing SaaS or remote-first environment and serving distributed teams. - Hands-on administration of Google Workspace, Azure AD or Microsoft Entra, Microsoft 365, endpoint management tools, and ticketing systems. - Strong knowledge of IT security and access management, with practical experience maintaining controls and supporting internal or external audits. - Working knowledge of security and privacy frameworks such as ISO 27001, SOC 2 Type II, HIPAA, GDPR, or PCI DSS. - Experience supporting organizations in regulated sectors such as healthcare, finance, insurance, or government.
Benefits and work setup The role supports a global, remote-first workforce. Occasional on-call or after-hours support may be needed for urgent business needs.