Senior Manager, Salesforce Platform Strategy & Delivery

Role overview

Lead the strategy and day-to-day delivery of a mature, business-critical Salesforce platform serving commercial and operational teams. This hands-on management role combines roadmap ownership and stakeholder leadership with direct involvement in requirements, solution design, releases, quality, and production support.

Responsibilities

- Build and maintain a sequenced platform roadmap, balancing business initiatives, support demand, reliability, and technical debt. - Run intake and prioritization; clarify requests, assess scope and effort, and keep a backlog with clear owners and acceptance criteria. - Work with administrators, developers, and business partners on configuration, Flow, data, security, integrations, and operational issues. - Review technical designs and Apex solutions for maintainability, testing, security, and downstream impact. - Set release and readiness practices; coordinate functional, integration, regression, and user acceptance testing, deployments, and production validation. - Document processes and decisions, guide contributors, and communicate progress, constraints, and trade-offs to senior stakeholders.

Requirements

- Substantial experience leading and working directly in a mature Salesforce environment, including ownership of a roadmap, backlog, release process, or operating model. - Strong practical knowledge of Sales Cloud and platform administration, with experience translating business needs into scalable solutions. - Experience across requirements gathering, prioritization, QA, UAT, release management, and deployments. - Ability to work across configuration, Flow, data, security, integrations, and technical design; enough Apex knowledge to assess work and collaborate with developers. - Experience supporting complex integrations and cross-functional processes, resolving competing priorities, and explaining trade-offs to senior leaders. - Strong documentation, process design, stakeholder management, and hands-on team leadership skills.

Nice to have

Experience with CPQ or quote-to-cash transformation, Service Cloud, Data Cloud, AI workflows, DevOps and automated testing, legacy automation cleanup, or implementation partners. Salesforce certifications are useful.

Benefits and work setup

The source lists an estimated base salary of $160,000–$180,000 plus bonus, with medical, dental, and retirement benefits. The stated range may vary.