Engagement Manager, Professional Services EMEA - Munich

Role overview

The Engagement Manager owns end-to-end delivery of professional services engagements across the EMEA region, acting as the primary point of contact for clients. Based in Munich, this role blends project leadership, customer relationship management, and cross-functional coordination to ensure successful implementation of technology solutions. It is a delivery-focused position suited to someone who can balance commercial awareness with hands-on program execution.

Responsibilities

- Serve as the primary client contact, fostering long-term relationships and driving high customer satisfaction throughout each engagement - Lead implementation engagements, ensuring Statement of Work and Order Form terms are honored across all delivery activities - Manage engagement budgets, hours, travel, and expenses, and coordinate with Finance for accurate billing - Identify up-sell and cross-sell opportunities in partnership with the engagement team - Proactively surface engagement risks and work with stakeholders on mitigation plans - Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure smooth delivery - Support pre-sales scoping and estimation with delivery plans, timelines, and risk input - Drive continuous improvement of delivery methodologies, mentor consultants, and contribute to capacity planning and forecasting

Requirements

- Proven experience as an Engagement Manager within professional services or customer-facing delivery - Background in professional services or customer service delivery - Proficiency with MS Office and CRM or project management software - Strong organizational, multitasking, and problem-solving skills - Customer-oriented mindset with excellent verbal and written communication abilities - Native German or Dutch language skills

Nice to have

- Experience managing small to large-scale projects end-to-end