Product Manager-NBS-SGO Donor

Role overview Own the strategy and delivery of a donor-focused product module within a broader scholarship and giving platform. The role combines customer research, roadmap decisions, cross-functional delivery, and launch planning to improve how donors contribute and how scholarship organizations manage funds.

Responsibilities - Set and manage the product roadmap for donors, scholarship organizations, foundations, payment partners, and related stakeholders. - Lead customer discovery and market research, then turn findings into prioritized requirements and product decisions. - Track outcomes such as donation conversion, contribution volume, donor retention, payment success, transaction costs, and funds available for awards. - Partner with engineering on platform updates that improve donor engagement, fraud prevention, operational efficiency, and fundraising insights. - Coordinate compliance, onboarding, implementation, training, launch communications, and go-to-market readiness. - Align product plans across teams and present customer needs and data-based recommendations to senior stakeholders.

Requirements - 6–8 years of product management experience, including experience with donor, giving, scholarship, philanthropic, or social-impact products. - Experience building or managing provider or merchant networks and addressing donation fraud risks. - A track record of taking products from research and definition through launch and ongoing improvement in an Agile environment. - Strong product strategy, roadmap management, customer discovery, and data-informed decision-making skills. - Familiarity with treasury concepts such as funding, settlement, and liquidity, and with card issuing partnerships. - A bachelor’s degree in business, finance, information technology, or a related field; ability to travel for business and customer meetings.

Nice to have Graduate education, product management certification, or further training in payments, financial technology, nonprofit management, or digital commerce. Experience with risk management and organizational change is also relevant.

Benefits and work setup The role offers medical, dental, and vision coverage; spending and savings accounts; retirement and student-loan repayment support; paid time off; insurance; tuition reimbursement; incentive pay; and wellness programs. Hybrid work is available for associates within 30 miles of an office, with three in-office days per week. Candidates must already be authorized to work in the United States without current or future visa sponsorship.