Strategic Program Manager - Boston

Role overview Guide customer manufacturing programs from product development and introduction through production. As the customer’s primary advocate and the program subject matter expert, coordinate technical and operational teams to keep scope, schedules, quality expectations, and risks aligned. The role also contributes to improving internal processes and the customer experience.

Responsibilities - Build customer relationships and represent customer priorities throughout each program. - Coordinate with sales, engineering, and fulfillment teams before and after a sale to support timely delivery. - Plan program scope and milestones, monitor progress, and adjust timelines or deliverables as needs change. - Identify technical, operational, and schedule risks early; develop mitigation plans and manage changes. - Lead status discussions with customers and internal teams, clarifying requirements, timelines, and quality standards while resolving blockers. - Recommend process improvements and contribute to the quality management system.

Requirements - Bachelor’s degree in mechanical, manufacturing, or industrial engineering. - At least five years managing projects or programs in fast-moving engineering or manufacturing settings. - Hands-on experience with new product development, product introduction, and high-volume manufacturing. - Expertise in one or more manufacturing methods, such as machining, additive manufacturing, molding, sheet metal work, die casting, or assembly. - Customer-facing experience leading complex technical engagements, supported by strong program, risk, and time management skills. - Clear written and verbal communication, sound business judgment, and experience working across distributed, cross-functional teams.

Benefits and work setup The listing gives an annual salary range of $123,000–$145,000, depending on experience. Benefits include medical, dental, and vision coverage, a retirement plan, a monthly remote-work stipend, parental leave, paid volunteer days, and home-office equipment and setup support.