Client Support Specialist

Role overview

Provide front-line support to clients using software that helps administer public programs. You’ll troubleshoot issues, maintain client systems, and work with colleagues to set up and check application configurations.

Responsibilities

- Respond to client questions by phone, video, and email, resolving issues professionally and within service targets. - Make accurate updates to client systems. - Work with client success colleagues to build and configure applications for new clients. - Review teammates’ configurations for accuracy and consistency. - Help clients use systems supporting housing, disaster recovery, energy, and other public programs.

Requirements

- Experience in client service and confidence using technology; SaaS experience is a plus. - A strong customer service mindset and clear, professional communication. - Attention to detail and the ability to work independently under pressure. - Adaptability, initiative, and the ability to learn quickly in a fast-paced environment. - Interest in supporting underserved communities and collaborating across teams.

Benefits and work setup

- Remote work or an office location in Atlanta, Georgia. - Base salary range of $55,000–$60,000 per year, with final pay depending on experience, skills, and qualifications. - Medical, dental, and vision plan options, plus employer-paid short-term disability and life insurance. - Employer-matched 401(k) with immediate vesting; five weeks of paid time off, nine paid holidays, and three volunteer days each year.