Designer/Researcher

Role overview

Lead design and research for digital services supporting government programs, taking work from early discovery through implementation. The role centers on understanding people who rely on public services and turning complex policy, operational, and technical constraints into accessible experiences. It requires organizing work across multidisciplinary teams, agency staff, and other partners.

Responsibilities

- Plan and deliver roadmap-level design and research initiatives. - Conduct qualitative and quantitative research, then share findings with internal teams and external partners. - Create discovery materials, diagrams, user flows, high-fidelity prototypes, and design systems. - Collaborate with product teams and government staff to turn complex requirements into clear, accessible digital services. - Apply human-centered design to improve services and keep user needs central throughout delivery.

Requirements

- At least five years of professional product-design experience. - Experience designing claims, eligibility, or benefits-administration systems for state programs such as paid leave, Medicaid, unemployment insurance, or related public assistance. - Ability to translate complex policy and regulatory requirements into accessible digital workflows. - Experience mapping and improving complex service environments, and designing, testing, and implementing digital services. - Knowledge of responsive web-interface practices. - Strong systems thinking, curiosity, communication, organization, and ability to build collaborative relationships across teams and partners. - U.S. work authorization without current or future visa sponsorship; must reside and work in the contiguous United States. Government contract requirements, background checks, or clearance may apply.

Benefits and work setup

- The position is contingent on a contract award. - Fully remote work is available only to people living in specified U.S. states; the role requires work from the contiguous United States. - Compensation is listed at $126,000–$143,100. - Support includes a laptop and home-office setup assistance, a monthly utility reimbursement, professional-development resources and allowances, and commuter benefits where applicable.