Patient Success Specialist-Women's Health

Role overview

Support patients throughout their healthcare journey by providing clear, empathetic assistance with non-billing questions and testing-related services. This customer-support role combines phone and live-chat communication, careful case documentation, and coordination with internal teams to help resolve issues efficiently.

Responsibilities

- Act as a primary contact for patient questions that do not involve billing. - Provide updates on test status, assist with patient-portal access, explain testing services, and coordinate blood-sample redraws when needed. - Handle inbound calls and live chats with timely, patient-centered communication. - Work with cross-functional teams to investigate and resolve patient concerns. - Record patient interactions accurately in a CRM system. - Identify issues that require additional attention, escalate them appropriately, and contribute ideas for improving the patient experience.

Requirements

- Strong interpersonal and written and verbal communication skills. - Empathetic, patient-focused approach to service. - Ability to manage multiple requests while maintaining accuracy and attention to detail. - Familiarity with Salesforce CRM and standard office applications. - Customer service, healthcare, or related experience is helpful. - Spanish fluency is a plus.

Benefits and work setup

- Remote position within the United States. - Listed pay range of $20–$23 USD per hour, with actual compensation dependent on factors such as experience, certifications, skills, and work location. - Benefits may include medical, dental, vision, life, and disability coverage; retirement benefits; commuter support; family-related leave; fertility-care support; and access to testing for eligible employees and immediate family members.