Forward Deployed Engineer

Role overview Build and deploy real-time voice agents tailored to customer workflows, from early discovery through launch. The role combines hands-on integration engineering, live troubleshooting and close collaboration with customers and product engineers.

Responsibilities - Design voice agents and conversation flows based on customer needs. - Connect the platform with business software, internal APIs and phone systems. - Write integration code and lightweight services in Python or TypeScript. - Investigate call issues using logs and traces, resolve them or share a clear diagnosis with the engineering team. - Bring customer feedback into product improvements and provide technical support during pre-sales.

Requirements - Mid-level engineering experience, or several years in solution engineering, integrations or technical customer work. - Strong Python or TypeScript skills, including experience with REST APIs, webhooks and authentication. - Ability to investigate unfamiliar systems using logs and traces. - Familiarity with telephony or real-time media, or the ability to learn these areas quickly. - Business-fluent German (C1) for customer work and good English for internal collaboration. - Comfortable working directly with customers, staying composed during live issues and following problems through to resolution.

Nice to have - Experience with LLMs, prompt design or conversational AI. - Familiarity with SIP, PBX or contact-centre systems, as well as Docker, cloud platforms or CRM tools.

Benefits and work setup - Remote work or a co-working space, with a laptop and phone provided. - Work in a small, agile team and contribute across customer work, engineering and product; potential growth into solution architecture or product roles.