POS Tech Support Specialist

Role overview

Provide technical support to merchants using point-of-sale systems, with a particular focus on Oracle Simphony or Micros RES 3700. The role helps resolve hardware, software, and network questions while coordinating equipment configuration, shipment, inventory records, and issue escalation. The schedule includes one evening shift and one weekend shift each week.

Responsibilities

- Respond to merchant support questions involving point-of-sale hardware, software, and connectivity. - Configure equipment for new and replacement hardware orders and complete point-of-sale data entry or hardware swaps. - Route calls and service tickets to the appropriate teams and escalate complex deployment or merchant issues promptly. - Maintain accurate electronic records and support inventory tracking, including return merchandise authorizations. - Coordinate with teammates to keep equipment and support workflows organized.

Requirements

- High school diploma or equivalent. - At least three years of call center support experience with Oracle Simphony. - At least two years of technical customer service experience. - Strong customer service, verbal communication, and written communication skills. - General computer knowledge and familiarity with Microsoft Office or Google Workspace. - Availability for one evening and one weekend shift per week.

Benefits and work setup

- Remote position. - Benefits include medical, dental, and vision coverage; paid time off; a 401(k) with matching; mental health and wellbeing support; paid parental leave; education assistance; and a company-funded lifestyle spending account.